Gathering and documenting business requirements.
Stakeholder interviews and workshops.

Installing software or systems as per specifications.
Initial configuration to ensure functionality.

Migrating existing data into the new system.
Validating data integrity post-upload.

Developing user manuals and technical documentation.
Ensuring documentation is clear and accessible.

Developing test cases based on business requirements.
Facilitating UAT sessions to ensure the system meets user needs.

Finalizing the setup for the production environment.
Ensuring all configurations are optimal for live use.

Migration from LANDesk service Desk to Ivanti Service Manager
Migration from Cherwell Service Desk to Ivanti Service Manager

Designing templates for efficient data gathering.
Ensuring templates align with project requirements.

Customizing the application to meet business needs.
Setting up user roles, permissions, and workflows.

Defining Key Performance Indicators (KPIs).
Creating dashboards for data visualization and reporting.

Conducting training sessions for key users.
Equipping trainers with materials and knowledge for further training.

Providing support during the transition to live operation.
Addressing any immediate issues that arise.

Creating custom reports to meet stakeholder needs.
Ensuring reports align with KPIs and business goals.