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Freelance ITSM Consultant | former Kifinti Solutions Consultant
ITSM Implementations in Canada
ITSM Implementations in USA

Freelance ITSM Consultant

specializing in Ivanti HEAT NEURONS for ITSM/ITAM
formerly Ivanti Service Manager
(powered by HEAT IT Service Management)

Freelance ITSM Consultant focused on ITSM/ITAM products such as Ivanti HEAT Neurons for ITSM/ITAM, Ivanti Service Manager ITSM (HEAT IT Service Management), and Ivanti Asset Manager ITAM Developer & Consultant since 1996 going back to the HEAT for DOS days with 26+ years experience with Ivanti HEAT Architecture, Solution Design, Development,
100+ ITSM Implementations worldwide with Ivanti HEAT ITSM products in the UK, EU, Australia, New Zealand, ANZ, APAC, Canada, USA. 

ITSM Latest Solutions & Best Practices, Integrations, ITIL, CMDB, Workflows, Support, Administration

with Fortune & Global 500 corporations, Frontrange HEAT Business Partners (Change Control, Avante Solutions, Kifinti Solutions), and Ivanti Business Partners (Kifinti Solutions, DDS IT, Avante Solutions).  Now Ivanti Freelancer.

for almost every sector, such as Government, Financial, Insurance, Communications, Information Technology, Energy, Utilities, Education, Retail, Manufacturing, Pharmaceutical, Medical, Aerospace, Entertainment, Food, Health Care, Engineering, Transportation, and Oil & Gas to name a few

Ivanti Best Practices, Latest Solutions, Implementation, integration, and training of Ivanti Neurons,  Ivanti Service Manager (formerly HEAT by Frontrange) and Ivanti Asset Manager, On-Premise and Cloud Solutions.


Are you getting the most ouf your Ivanti HEAT Neurons Implementation?
You are not!  Not Until you talk to me!

Ivanti Neurons Discovery Session

to take your Ivanti HEAT Neurons Implementation to the next Level!

Ivanti Neurons Consultant Contact

Five stars for Ivanti HEAT Experience, Technical Knowledge, and Consultative Approach

“Our engagement with Gregor and a19 Consulting has been highly successful in scoping Ivanti HEAT design changes, meeting with key business stakeholders and delivery of service improvement. Technical expertise and ability to project manage the implementation of changes meets all expectations. 

We are very confident in Gregor and a19 Consulting to assist in the delivery of required changes and their industry expertise in advising of best practice Ivanti HEAT configuration set-ups to follow.”

  — Jamie Davidson | Sodexo Australia | Infrastructure & Support Manager, Melbourne Australia

“EXP had completed an Implementation of the Ivanti Service Manager and Asset Manager toolset. The implementation team from Kifinti Solutions were helpful in getting it up and running, but we needed someone that could take EXP to the next level and configure the tool so we could utilize all of its potential with the latest solutions and best practices. As EXP was also in a transition period where our processes and workflows were being redefined, Gregor and a19 Consulting were able to work with us to align our working processes with the workflows within the Ivanti Service Manager tool.”

— Steven Morin | EXP | Helpdesk Manager, Toronto Canada

Unique and Distinctive Ivanti HEAT Architect

"I worked with Gregor at DDS IT, an Ivanti Business Partner that engaged Gregor and a19 Consulting to provide Ivanti Professional Services to our clients and in-house staff in New Zealand and Australia, with Ivanti Service Manager (formerly HEAT IT Service Management by Frontrange), and now Ivanti Neurons for ITSM/ITAM.

Gregor, is without doubt a unique and distinctive authority in the Ivanti Neurons for ITSM/ITAM space with his Ivanti Service Manager (HEAT) consulting and development experience and extensive insight to latest solutions & best practices with over 26 years experience with HEAT, Ivanti Service Manager, and now Ivanti Neurons for ITSM/ITAM products."

—Neill Evans | Solutions Architect | DDS IT | Ivanti Business Partner, Auckland New Zealand

Night and Day Compared to Ivanti and other HEAT Consultants 

"Buying Ivanti HEAT out of the box is and expecting it to be anywhere near serviceable for your purposes is wishful thinking. There is a huge amount of customisation required, some of it highly technical. Either be prepared to throw resource at the training academies and go through the steep learning curve, or look to consult with a business which is as experienced as Gregor and a19 Consulting. They took the pain out of the process.


Compared to Ivanti consultation directly, it has been night and day. Gregor and a19 Consulting owns both the technical solution and the implementation.  Coming from a business where we have a small, inexperienced team of Ivanti Admins having an experienced, knowledgeable, practical hand supporting us is invaluable.


a19 Consulting makes a strong case for a direct engagement model, 1-2-1 for the consultants to the product owner in the business. Internally there are some of the team who are keen to have more direct access with the consultant but there is a strong argument to keep the engagement focused.


Positive engagement, latest solutions, best practices, improved Ivanti implementation resulting in happy users and happy IT staff. Project team looking better as a result. Could you ask for more?


-- Rob Moody | ASM UK | End User Computing Manager

Best in Class Ivanti Consulting & Development!


“Very good consultative approach, effective use of consultancy hours, best practices applied in solution design and delivered scope of work on time.

I would recommend a19 Consulting as best in class and will definitely use their services again.”

  — Ria Smith​​​​​​​ | Sodexo Australia | HSE DIrector, Perth Australia

Every Ivanti Consultant said it couldn't be done!


"Gregor at Kifinti Solutions, was able to implement what everyone else said couldn't be done!   A booking and reservation system for our municipal parking authority. Now citizens of the City are able to reserve daily, weekly, monthly, and yearly parking passes. Gregor delivered what other consultants said was impossible."

--- Shelley, City of Brampton, Municipal Services Manager
Toronto Canada

 Disclaimer:  Independent freelance consultant, not affiliated with Ivanti. Indepenent. Unbiased. Simply better!